Frequently Asked Questions (FAQ)
Product information
Is the Veneux AirStyler suitable for all hair types?
Yes, the Veneux AirStyler is designed to work with all hair types, including straight, wavy, curly, and frizzy hair. The versatile attachments allow you to style your hair the way you want, regardless of texture or length.
What makes the Veneux AirStyler different from other hair stylers on the market?
The Veneux AirStyler stands out for its 5-in-1 functionality, which allows you to dry, straighten, curl, volumize and brush with a single device. In addition, it uses advanced technologies to minimize hair damage,
such as consistent heat distribution and adjustable temperature control.
Can I use the Veneux AirStyler on both wet and dry hair?
Yes, the Veneux AirStyler can be used on both wet and dry hair. However, it is recommended to slightly dampen the hair for best styling results and to prevent hair damage.
How many attachments are supplied with the Veneux AirStyler and what are they for?
The Veneux AirStyler comes with five attachments: a blow-dryer head for drying, a brush head for smoothing, two curling attachments for different types of curls, and a volume attachment. Each attachment is designed for specific hair styling needs.
How do I clean the attachments of the Veneux AirStyler?
The attachments can be easily cleaned with a soft, damp cloth and, if necessary, with a mild cleaning agent. Make sure the attachments are completely dry before placing them back on the device.
What technologies are used in the Veneux AirStyler to prevent hair damage prevent?
The Veneux AirStyler uses advanced technologies such as ionic technology that reduces frizz and increases hair shine, and consistent temperature control to prevent overheating. This helps minimize hair damage during styling.
Does the Veneux AirStyler also offer hair drying functions?
Yes, the Veneux AirStyler has a specific hairdryer head that can be used to quickly dry hair. This feature makes it a versatile tool that provides not only styling but also efficient drying.
Use and Tips
How can I achieve the best results with the Veneux AirStyler?
Start with slightly damp hair for best results. Use the hairdryer attachment to pre-dry your hair. Then choose the desired styling attachment and adjust the temperature setting based on your hair type. Work in sections for an even result. Use a heat protectant product to protect your hair.
Can I use the Veneux AirStyler for both curly and straight hair?
Yes, the Veneux AirStyler is designed for versatile hair styling. Use the brush attachment for smooth and straight hair, and the curl attachments for bouncy curls or beach waves. Experiment with the different attachments to create different looks.
Are there any tips for creating volume with the Veneux AirStyler?
For extra volume, aim the blow-dryer head close to the hair roots and lift the hair while drying. Use the volume attachment on the roots of your hair for extra lift. Finish with a light hairspray for long-lasting volume.
How do I use the cold air setting on the Veneux AirStyler?
After styling your hair, switch to the cold air setting to set your hairstyle. This helps close the hair cuticles and makes your style last longer. Move the AirStyler slowly over your hair to distribute the cold air evenly.
What are the best hair products to use in combination with the Veneux AirStyler?
Use a heat protectant product before styling to protect your hair from heat damage. Depending on your hair type, you can also use mousse or volumizing powder for extra texture and lift. Finish with a light hairspray for a long-lasting hold.
How do I prevent my hair from getting tangled while styling with the Veneux AirStyler?
Always start by detangling your hair before styling. Work in small sections and hold the AirStyler vertically to avoid tangles. Use a lower temperature setting if you have fine or easily tangled hair.
Can I use the Veneux AirStyler for hair extensions or wigs?
Yes, the Veneux AirStyler can be safely used on most hair extensions and wigs as long as they are heat resistant. Always check the specifications of your hair extensions or wig to ensure they can withstand the heat applied. Start with a low temperature setting and increase if necessary.
Order and Delivery
How long does it take for my Veneux AirStyler to be delivered?
The delivery time for the Veneux AirStyler is usually 3-5 working days within the Netherlands. For international shipments it may take up to 7-14 business days depending on the destination.
Can I track my order for the Veneux AirStyler?
Yes, after placing your order you will receive a confirmation email with a tracking number. With this number you can track the shipping status of your order online.
What are the shipping costs for the Veneux AirStyler?
Veneux offers free shipping for orders within the Netherlands. Additional charges may apply for international shipments depending on the destination.
Do you also ship the Veneux AirStyler internationally?
Yes, Veneux also ships its products internationally. Check the website for a list of countries shipped to and associated shipping costs.
Can I change my delivery address after my order has been placed?
Changing the delivery address is possible as long as the order has not yet been processed for shipment. Please contact customer service as soon as possible.
What happens if my Veneux AirStyler arrives damaged?
In the event of damage upon arrival, please contact customer service within 48 hours to arrange a return or replacement. Make sure you include photos of the damage for a smooth handling.
Do you offer express shipping for the Veneux AirStyler?
Yes, Veneux offers express shipping for an additional fee for customers who want to receive their order faster. The express shipping option and additional costs can be found at checkout.
Returns and Warranty
How can I return my Veneux AirStyler if I am not satisfied?
If you are not satisfied with your purchase, you can return the Veneux AirStyler within 30 days of receipt. Make sure the product is unused and in its original packaging. Please follow the return instructions on our website or contact our customer service for assistance.
What is the warranty period on the Veneux AirStyler?
The Veneux AirStyler comes with a standard two-year warranty from the date of purchase. This warranty covers defects arising from normal use of the device.
How can I claim warranty for my Veneux AirStyler?
Please contact our customer service team with your proof of purchase and a description of the problem. We will assess the warranty claim and inform you of the next steps.
What does the Veneux AirStyler warranty cover?
The warranty covers manufacturing defects and defects that occur during normal use. Damage due to accidents, misuse or improper maintenance is not covered by the warranty.
Within how many days can I return my Veneux AirStyler?
You can return your Veneux AirStyler within 30 days of receipt, provided the product is unused and in the original packaging.
What are the conditions for returning the Veneux AirStyler?
The product must be unused and in its original condition and packaging. All included accessories must be returned. You are responsible for return shipping costs, unless the product was already defective upon receipt.
How will my refund be processed after returning the Veneux AirStyler?
Upon receipt and inspection of the returned product, your refund will be processed to the original payment method. This can take up to 10 business days, depending on your bank or credit card company.
Safety and Maintenance Answers
What safety measures should I take when using the Veneux AirStyler?
Make sure you only use the AirStyler in dry, non-humid places and keep water away from the device. Always unplug the appliance after use and before cleaning. Avoid using the appliance close to baths, sinks or other containers of water.
How do I maintain my Veneux AirStyler to extend its lifespan?
Clean the attachments regularly with a soft, dry cloth and ensure that no hair or product residue remains on the device. Store the AirStyler and attachments in a dry, dust-free place. Follow the maintenance instructions in the manual for specific care recommendations.
Can the Veneux AirStyler overheat?
The Veneux AirStyler is equipped with an overheating protection that automatically switches off the device if it gets too hot. Allow the device to cool down before using it again.
What should I do if the Veneux AirStyler does not turn on?
First check whether the device is correctly connected to the wall socket. Try a different outlet to see if that fixes the problem. If the device still does not work, please contact customer service for further assistance.
Are there specific environmental conditions in which the Veneux AirStyler should not be used?
Avoid using the AirStyler in very humid environments or near water. Do not use the device in areas where easily flammable substances are present.
What is the best way to store the Veneux AirStyler and the attachments?
Store the AirStyler and attachments in a dry, dust-free place away from direct sunlight and heat sources. If possible, use the original packaging or a storage bag to protect the parts.
What should I do if there is a defect in my Veneux AirStyler?
If you notice a defect, stop using the device and do not attempt to repair it yourself. Please contact customer service for advice on repair or replacement under warranty.
Sustainability and Environment
Are the materials of the Veneux AirStyler environmentally friendly?
Yes, sustainability has been taken into account when designing the Veneux AirStyler. The materials used have been carefully selected to be environmentally friendly and recyclable, contributing to a reduced environmental footprint.
How can I dispose of my Veneux AirStyler in an environmentally friendly way at the end? of lifespan?
At the end of the life of your Veneux AirStyler, you can return the device to a local recycling center that specializes in electronic equipment. This way you ensure that the parts are recycled responsibly and have less impact on the environment.
Does the Veneux AirStyler contribute to sustainability initiatives?
Yes, Veneux is committed to sustainability and participates in various initiatives to reduce the impact of their products on the environment. This includes investing in sustainable technologies and supporting recycling and environmental protection programs.
Are there recycling programs available for the Veneux AirStyler?
Veneux encourages customers to participate in their recycling program, where you can return your old AirStyler to ensure environmentally friendly disposal. Information on how to participate in this program is available on the Veneux website.
How energy efficient is the Veneux AirStyler during use?
The Veneux AirStyler is designed for maximum energy efficiency without sacrificing performance. The device uses advanced technologies to minimize energy consumption, which is good for the environment and your energy bill.
Is the packaging of the Veneux AirStyler made from recycled or recyclable materials?
Yes, the packaging of the Veneux AirStyler is made from recycled materials and is fully recyclable. Veneux strives to reduce waste and uses environmentally friendly packaging solutions.
Are there any replaceable parts available to extend the life of the Veneux AirStyler? extend?
Veneux offers replaceable parts for the AirStyler to extend the life of the product. This includes attachments and filters. By replacing parts instead of throwing away the entire device, you contribute to less waste and more sustainable use.
Customer Service and Support
How can I contact customer service for questions about the Veneux AirStyler?
You can contact Veneux customer service via email, telephone, or the contact form on our website. Our customer service representatives are ready to answer all your questions and support you.
Where can I find manuals and instructions for use for the Veneux AirStyler?
Manuals and instructions for use for the Veneux AirStyler can be downloaded from our website. Go to the product page or support section to find the necessary documentation.
Does Veneux offer online tutorials or demonstrations for using the AirStyler?
Yes, Veneux offers several online tutorials and demonstration videos on our website and YouTube channel. These videos show how to use the AirStyler for different hairstyles and provide tips for the best results.
What are the customer service opening hours?
Veneux customer service is available from Monday to Friday from 9:00 AM to 5:00 PM. Outside these times you can leave a message via the contact form on our website and we will get back to you as soon as possible.
How can I provide feedback or file a complaint about the Veneux AirStyler?
Feedback or complaints can be submitted via the contact form on our website, by e-mail, or by telephone. We value your feedback and strive to resolve any issues quickly and to your satisfaction.
Does Veneux offer support for technical problems with the AirStyler?
Yes, if you experience technical problems with your Veneux AirStyler, our customer service is ready to help you. Contact us for diagnostic assistance and advice on possible solutions or repair.
Can I order spare parts for my Veneux AirStyler?
Spare parts for the Veneux AirStyler are available via our website or by contacting our customer service directly. This includes things like attachments and filters so you can keep your device in optimal condition.